Job Summary:

Under the work direction of physicians, nurse practitioners, physician assistants, registered nurses or other similar licensed professionals and general direction of the Executive Director, the Medical Assistant performs various clinical and medical support functions within their scope of practice. The incumbent also performs a variety of standard clinical assistance tasks, as well as administrative and clerical duties in support of the Student Health Center (SHC) and Counseling & Psychological Services (CAPS) operations. The incumbent may also work occasionally on the Palm Desert Campus, as needed.

Duties / Responsibilities:

• Assists healthcare practitioners in the delivery of health exams, clinical procedures, and medical treatments. Responsibilities include but are not limited to preparing exam and telehealth rooms, obtaining patient data, and assisting practitioners.
• Performs a variety of standard tests and medical technical services not requiring a licensed professional such as vision screening, audiometry, hearing tests, EKGs, peak flow testing, spirometry, removal of sutures and bandages, and ear lavage.
• Performs specimen collection using non-invasive techniques (e.g., nasal smears, throat cultures) and conducts CLIA-waived tests as ordered by a licensed practitioner.
• Verifies student eligibility through PeopleSoft for the Student Health Center (SHC)/ Counseling and Psychological Services (CAPS) access.
• Answers and routes phone calls to designated areas, addresses in-person inquiries, and advises students and others about available services.
• Prioritizes patient phone calls and in-person patient contacts.
• Schedules appointments for providers, nurses, and counselors.
• Verifies patient demographics; assists with updating of patient information.
• Applies skills and knowledge of department policies and procedures related to the front office, HIPAA regulations, Accreditation Association for Ambulatory Health Care and the International Accreditation of Counseling Services standards.
• Handles requests for cancelation and rescheduling of appointments.
• Interprets provider notes within the electronic health records systems and prioritizes patient follow ups.
• Coordinates clinical phone messages for providers, counselors, and other staff.
• Administers medications and immunizations after dosage verification by a licensed professional.
• Performs TB skin tests, measures and describes results, and refers for interpretation.
• Performs phlebotomy within the scope of practice for a Medical Assistant in the State of California.
• Provides comprehensive front office reception services, including but not limited to, greeting, checking in students and patients, assisting with the completion of intake and other forms in-person and online, and efficiently facilitating the checkout process.
• Serves as the cashier for cash and debit/credit card transactions, ensuring accurate collection, posting, and processing of daily payment transactions.
• Follows up with status reports for patients.
• Prepares faxes and other documentation, including health information, required for referrals.
• Provides back-up coverage to Palm Desert Campus Student Health Center and Counseling & Psychological Services clinics.
• Attends meetings; serves on relevant committees.
• Participates in professional development activities to remain current in the medical assisting field and maintain competencies relevant to the scope of practice.
• Completes all department and university required trainings as assigned.
• Performs other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience:

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows:
  • Most common incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies. OR At the discretion of the student health center director, an in-house campus-training program may be developed according to the guidelines established by the Medical Board of California. In this case, a CSU physician must document and certify in writing that the formal training and clinical practice hours required by the Medical Board of California to perform the duties of a Medical Assistant have been completed successfully.

Required Qualifications:

Current AED/CPR certification. In addition to those of the Clinical Assistant, possess working knowledge of daily clinic operations; aseptic techniques and requirements; uses, application, and proper operation of various medical supplies and equipment used in performing the duties described above; California laws and regulations pertaining to medical assistants. General knowledge of anatomy and physiology appropriate to the duties assigned; understand the potential hazards or complications resulting from administering medications and how to initiate emergency procedures.

In addition to those of the Clinical Assistant, ability to demonstrate the proper techniques in administering medications in a variety of manners including intramuscular, intradermal, or subcutaneous methods and by inhalation; proper techniques in performing injections and phlebotomy; competency in performing assigned medical technical support services such as the standard tests and limited procedures described above; maintain effective working relationships with practitioners and other health center support staff; and be sensitive to and communicate effectively with diverse patients.

Preferred Qualifications:

•Ability to multi-task and work in a fast-paced environment

•Experience working with college students, preferably in a higher education setting

License Certifications:

Current AED/CPR certification

License/Certifications:

If a Medical Assistant is performing phlebotomy outside the regular scope of practice, appropriate phlebotomy certification may be required by the State of California.

Compensation and Benefits:

Anticipated Hiring Range: $3,680 per month

Classification Salary Range: $3,680 - $5,916 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is an 'On-Campus Only' Recruitment.  Qualified applicants must be current employees of CSUSB.

The application deadline is: November 19, 2024 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act