Job Summary 

Under the direction of the Operations Manager, the incumbent provides high level support to the Parking & Transportation Services (PTS) front office by delivering customer service, coordinating administrative support for all PTS departments, and overseeing special projects.  Also supports PTS promotional activities, and directly supports the Director of PTS and Parking Operations Manager.

Key Responsibilities

• Coordinates day-to-day support for the Parking & Transportation Services department front office. Functions as the senior staff member in customer service escalations before the issue is referred to management.
• Coordinates administrative support for Parking & Transportation Department. Responsible for a wide range of sensitive and confidential administrative tasks usually associated with student, financial, and DMV records, including frequent communication and interaction with the campus community.
• Special projects. Independently research, survey, and create reports for the department to use in its decision-making process that directly impacts campus constituents and the community.  Serves as point person for various department related projects.

Knowledge Skills and Abilities

Proficient in customer operating systems, including Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Teams. Excellent interpersonal communication skills including the ability to coordinate projects and set-up meetings. Excellent written communication skills including the ability to accurately enter data. Excellent organization skills: ability to work independently and manage multiple priorities, for effective and timely completion of work assignments. Establish and maintain effective working relationships with others. Ability to handle multiple priorities in a fast-paced environment that entails the safekeeping of confidential information. Ability to work in an environment that entails the safekeeping of confidential information. Demonstrated ability to independently and proactively research problems and recommend appropriate solutions to the Operations Manager or Director of PTS. Experience with automated systems preferred (PeopleSoft preferred).

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to five years of administrative support experience required.

• Previous experience working at a university preferred

• BA degree preferred

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Licenses

Valid CA Driver's License required. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Department

Parking & Transportation Services

Classification

Administrative Support Coordinator II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $4,058 - $4,326 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,058 - $6,653 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0  time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.