CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision, the Representative supports the Office of the Registrar by providing front-line assistance related to academic records, registration, and admissions policies. The incumbent’s responsibilities include responding to inquiries from students, applicants, alumni, faculty, and the public through in-person, phone, email, and virtual platforms. The role processes a high volume of academic record transactions, including transcripts, enrollment verifications, demographic updates, and degree progress documentation. Accuracy, confidentiality, and timely service are essential, as is the ability to interpret university policies and communicate information clearly using multiple technologies.

• Provide general assistance related to academic, registration, and admissions policies.
• Works with applicants, current students, alumni, and general inquiries from the public via any combination of email, phone, in-person, tele-conferencing (Zoom, etc.), and/or online chat technology/third-party technology (ChatBot, CloudCard, etc.) as necessary.
• Produce academic transcripts, degree progress reports, and enrollment verifications.
• Process demographic information changes; other routine updates to academic records as deemed necessary.
• Fulfill verification requests initiated by students and/or lenders.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser:  https://mycsun.box.com/s/na2rfuosrd93a3yww18qhiiwxdat01ts

Qualifications

• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in a business or job-related field may be substituted for up to two (2) years of the required experience on a year-for-year basis.

Knowledge, Skills, & Abilities

• Knowledge of academic, registration, and admissions policies and procedures, with the ability to accurately interpret and apply policy guidance when responding to inquiries from applicants, students, alumni, and the general public.
• Skill in providing high-quality customer service across multiple communication platforms, including email, phone, in-person interactions, tele-conferencing, and online chat technologies, while conveying information clearly, professionally, and responsively.
• Ability to process and maintain academic records with accuracy and attention to detail, including transcripts, enrollment verifications, degree progress reports, demographic updates, and verification requests, while ensuring data integrity and confidentiality.
• Ability to organize, document, and route academic records efficiently, including recording receipt of transcripts and ensuring timely distribution to appropriate evaluators or advisors to support effective admissions and records processing.

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: 1035 / Administrative Support Coordinator / 1
• The anticipated HIRING RATE is $4047 per month. The salary range for this classification is: $4047 - $5896 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period. 
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

General Information

• Applications received through January 23, 2026 will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.