Job Summary

The purpose of this recruitment is to produce a pool of qualified applicants to call upon for temporary emergency Student Services Professional appointments which range from a duration of several days to a maximum of 120 days.

A temporary/emergency appointment is generally utilized to cover an employee on leave of absence or to provide clerical support during a recruitment process subsequent to an employee's resignation.

Temporary/emergency appointments will be made in the appropriate job classification, depending upon the needs of the hiring department. You may be considered for available positions in any of these classifications depending on your qualifications.

Key Responsibilities

Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post-graduation.  The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences, which supplement those in the classroom; and to assist and encourage students to effectively utilize the knowledge, skills and abilities learned during their university careers.

Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges. In addition, Student Services Professionals may serve as “working supervisors” or lead persons.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Classification:

• Student Services Professional I (A)
• Student Services Professional I (B)
• Student Services Professional II
• Student Services Professional III
• Student Services Professional IV

Knowledge Skills and Abilities

Student Services Professional I (A & B)

• Working knowledge of the basic principles of individual and group behavior; research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.

Student Services Professional II

• General knowledge of the methods and problems of organizational and program management. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; advise students individually and in groups on routine matters where required; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Student Services Professional III

• Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.

Student Services Professional IV

• Thorough knowledge of the policies, procedures, and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the principles, problems, and methods of public administration, such as organizational, personnel and fiscal; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Student Services Professional I (A) - Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field.
• Student Services Professional I (B) - Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and one year of directly related experience.
• Student Services Professional II - Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.
• Student Services Professional III - Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and three years of professional experience in one of the student services program areas required.
• Student Services Professional IV - Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four years of professional experience in one of the student services program areas required.

Compensation

CSU Classification Range:

• Student Services Professional I (A) - $3,952 - $4,834/month.
• Student Services Professional I (B) - $4,269 - $6,040/month.
• Student Services Professional II - $4,841 - $6,884/month.
• Student Services Professional III - $5,276 - $7,517/month.
• Student Services Professional IV - $6,019 - $8,585/month.

*The final salary is dependent upon qualifications and experience.

Time Base

Successful candidates may be appointed for a few days and up to six (6) months depending on the assignment.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

CSULB seeks to recruit administrators and staff who enthusiastically support the University’s strong commitment to the academic success of all of our students, including students of color, students with disabilities, students who are first generation to college, veterans, students with diverse socio-economic backgrounds, and students of diverse sexual orientations and gender expressions. CSULB seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the People of California, to maintain the excellence of the University, and to offer our students a rich variety of expertise, perspectives, and ways of knowing and learning.

CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veterans’ status. CSULB is an Equal Opportunity Employer.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.