Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,680.00 per month to $4,337.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Reprographics Specialist I

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This is a full-time, temporary position through June 30, 2026 with the possibility of reappointment. 

This temporary position works under direct supervision of the Director of Education Technology Services to perform clearly defined tasks of reprographics functions. Work requires the ability to use and /or quickly learn basic computerized systems and equipment typically used in reprographics operations. This role will provide data to the Director of Education Technology Services to maintain and/or improve services and pricing within the area.

Responsibilities

Business Services 

• Provide recommendations for the equipment in Print Shop 
• Support systems that facilitate the input and output of print/copy jobs that enter into the Print Shop area
• Provide support for Print Center website
• Provide support for Print Center Online Store
• Service equipment or systems quickly and efficiently with minimal disruption
• Provide usage and other data and reports to management
• Provide guidance on vendor relationships where needed 

Printing/Duplicating Services

• Service and monitor Print Shop hardware
• Troubleshoot networks, card readers, and printing devices
• Create and maintain accounts for users as needed
• Track program activities on server, alerts, printer queues, job releases and release station connectivity

Data Analytics and Operational Support

• Provide feedback into analytical data feeding into Print Shop
• Provide input as to rate pricing
• Track equipment usage and statistics to ensure optimal performance
• Observe data patterns and offer input for improvement as needed

Information Technology Assistance 

• Track Cal State East Bay service desk ticket requests for the Digital Printers and Copier Services group as well as any print related inquiries 
• Configure systems to optimize operations, meet connectivity needs and future expansion requirements
• Provide multiple pathways for customers to assist them with print, copy, duplicating, and digital signature solutions
• Other duties assigned by the appropriate administrator

Minimum Qualifications

• Completion of a high school education or equivalent certification plus one year of related experience or an equivalent combination of experience and education.
• Basic computer skills.
• Working knowledge of reprographics operations and functions.
• Ability to read and write at a level appropriate for the position.
• Ability to follow oral and written instructions.
• Ability to perform mathematical calculations.

Preferred Skills and Knowledge

• Associate of Arts degree in electronics, telecommunications, or industrial technology or equivalent education, training, and/or directly related experience.
• Basic knowledge of electronic (digital or analog) theories, mechanical design, and understanding of the operation and use of the equipment and systems commonly utilized in the duplicating/printing area.
• Knowledge of enterprise printers and configuring, maintaining, and deploying of such printers.
• Knowledge of fleet printing.
• Experience with vendor relationships with large enterprise print companies and/or partners.
• Experience working with large format duplicating equipment.
• Working knowledge of equipment that pertains to printing, duplicating, and post-print production work such as but not limited to. cutting, binding, and lamination.
• Experience working with enterprise-wide printers. 
• Experience supporting printers in an environment of greater than 500 customers.
• Demonstrated prior experience working with enterprise-wide printing equipment.

Physical Requirements

• Ability to lift up to 50 pounds.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.