CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under general supervision of the Deans and direct supervision of the Associate Dean of the College of Engineering and Computer Science and Associate Dean of David Nazarian College of Business and Economics, the Graduate Retention and Advising Specialist (GRS) is responsible for improving persistence, retention, reducing time to degree, resolving issues impeding graduation and addressing academic challenges the student facing for graduate students enrolled within CECS and DNCBE. The incumbent will work collaboratively with graduate coordinators, department chairs, faculty, and staff, along with the Assistant VP of Graduate Studies.

• Maintains a comprehensive working knowledge of both college and university policy, procedures, graduate degree requirements, and resources to provide supplemental academic advisement and service referral information to students.
• Uses campus data tools to identify caseload and maintains detailed notes on interactions with students using advising management technologies.
• Participate in both college and university-based events and committees related to student success, retention, and graduation goals including but not limited to involvement in the following: college-based student engagement events, and representing the college at university outreach events, such as CSUN Graduate Fair.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/4dvg67m6w6rv57c0jjwrpyj8ccrm52cx

Qualifications

• Equivalent to graduation from a four-year college or university in a related field. Upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job-related, is preferred.
• Equivalent of three years of progressively responsible professional student services work experience; including one year in retention and advising, preferred.
• Experience with working with multi-cultural/multi-ethnic populations and Direct experience with international student population is highly desirable.
• A Master’s degree in Counseling, Clinical Psychology, Social Work, engineering, computer science, business or a directly related field may be substituted for one year of experience.

Knowledge, Skills, & Abilities

• Thorough knowledge of the principles, practices, and trends of the Student Services and thorough knowledge of the principles of individual and group behavior, and individual counseling techniques. Thorough knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Solid knowledge of SOLAR/EAB/Table programs. 
• Ability to: analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to: interpret and evaluate descriptions and explanations of problems, analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; establish and maintain cooperative working relationships with a variety of individuals.
• Must have demonstrated experience working with students in multi-cultural/multi-ethnic populations; students that are historically under-represented, under-prepared, low-income, and first-generation college students. Experience in assessing academic data and conducting analyses. Experience in finding problems and recommending solutions to problems related to retention and graduation. 

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more.
• Classification: Student Services Professional III / 3084 / 1
• The anticipated HIRING RANGE: $5540 - $6001 per month, dependent upon qualifications and experience. The salary range for this classification is: $5540 - $7893 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends.  
• This is a Regular position with a one-year probationary period. 
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information

• Applications received through April 22, 2025 will be considered in the initial review and the review of applications will continue until position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN online application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.