Job Summary

Under the direct supervision of the Senior Manager of Payroll Services, this position works as a key member of the Payroll Services Team to efficiently and effectively coordinate Payroll's administrative front office operations and provide front counter customer service support. These responsibilities include review and processing of incoming employee payroll documents such as new employee sign-in packets, direct deposit forms, preparing and verifying employment and salary history for external and internal inquires for CSULB and other CSU campuses. This position will provide customer support to employees by coordinating sign-in activities and answers to payroll and benefit related questions. This position will also provide general office support for the departments of Payroll, Benefits, HR Support Services and HR. Please note that due to the duties of the position, it is not eligible for remote work. The position is in the office, Monday through Friday, 8:00 am to 5:00 pm.

Key Responsibilities

• Customer Support: Facilitate the on-boarding process for new employees by assisting with the completion of all required hiring documents to ensure compliance with regulations.
• Payroll, Benefits and HR Administration/Office Coordination: Review new employee documents to ensure adherence to the Employment Eligibility Verification (I-9) process as mandated by federal laws.
• Lead for Verifications of Employment Forms for CSULB and other CSU Campus in Cross-Campus Payroll Collaboration Project.
• Lead for Direct Deposit Forms for CSULB and other CSU Campus in Cross-Campus Payroll Collaboration Project.

Knowledge Skills and Abilities

Must be able to learn all requirements of the job. Must be able to understand and adhere to the laws regarding the protection of confidential information and security of employee data. Good listening and communication skills. (To understand employee's questions and respond appropriately.) Ability to understand the meaning of various HR data elements and use PeopleSoft HR and Finance to read data. Ability to provide accurate work in a timely manner. Professional attitude and an excellent customer service. Ability to understand and take directions. Ability to synthesize information and understand when to seek assistance of other staff in answering questions.  Can multi-task and handle multiple priorities. Sound judgment and excellent organizational skills. Orientation towards customer service and demonstrated experience with following up on commitments.  Can set priorities and meet critical deadlines. Documentation skills; ability to organize materials for audit compliance and verification of results. Complete tasks with high level of accuracy. Strong experience with Excel, Word, PowerPoint, Outlook (or equivalent). Ability to successfully learn and use payroll software required for this role. Must be able to understand and adhere to the laws regarding the protection of confidential information and security of employee data. Ability to understand and take directions. Ability to synthesize information and understand when to seek assistance of other staff in answering questions. Knowledge (or ability to learn) software programs: PeopleSoft HR, Internet Explorer, Word, Outlook, Excel, PIMS/Key Master)

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to four years of administrative support experience required.

• Equivalent to two years of experience in preparing and processing payroll/personnel documents preferred.

• Bachelor’s degree in related field preferred.

• Experience with similar job duties preferred.

• Position will need to work at the CSULB Payroll Office location 5 days per week from 8:00 am to 5:00 pm.

• Experience with similar job duties preferred but not required.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Payroll Services

Classification

Administrative Support Coordinator I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources

Hiring Range: The hiring range for this position is $3,864 - $4,000 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,864- $6,072 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0  time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. 

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.