Job Summary:

Under general supervision of the Associate Vice Provost and Dean for the College of Extended and Global Education (CEGE) and under the day-to-day work direction of CEGE International Education Admin Analyst/Specialist, this position provides overall coordination of administrative support for general fund international education department. The Administrative Support Coordinator (ASC) is responsible for the full scope of project activities including initiation, execution, coordination, implementation, and evaluation. The ASC works with complex programs, projects, and events that have campus-wide impact and that require ability to work independently, under general supervision.

Responsibilities:

Clerical and Administrative Support at the Department and Unit Level:

• Provides coordination and clerical support for the General Fund International Education unit.
• Maintains international agreement records in coordination with the CEGE Dean’s Office.
• Prepares routine correspondence, including electronic communication, draft memos, and external letters.
• Updates communication plan messages in the customer relations management system as needed.
• Prepares department- and unit-level reports as requested.
• Provides administrative support to the following committees: International Education Week Committee; Health Insurance Enrollment Committee; Student Engagement and Orientation Committee.
• Provides support to the General Fund budget analyst in program administration tasks.
• Reviews and coordinates updates to web page information, social media, bulletin boards, and print materials as needed.
• Provides additional support to General Fund units as assigned.

Clerical and Administrative Support for the Front Desk Operation:

• Provides clerical and administrative support for front desk operations, including assisting with general office processes.
• Coordinates the work of front desk staff and student assistants in providing services to international students and scholars, as well as responding to inquiries related to education abroad. Front desk responsibilities include responding to phone calls, emails, walk-ins, faxes, and visitors, and directing students to appropriate advisors and resources.
• Provides lead work direction, training, and guidance to front desk staff and student assistants.
• Monitors customer service practices to support a welcoming and responsive experience for students and scholars.

Clerical and Administrative Support specific to Events:

• Provides clerical and administrative support for events, including assisting with planning, organizing, and coordinating event-related tasks.
• Coordinates orientation programs for incoming international students and scholars, including but not limited to creating and updating materials, preparing agendas and background information, and coordinating evaluation and reporting of outcomes.
• Supports the planning and coordination of international education events, including but not limited to social, cultural, and academic activities for visiting scholars, and celebrations, information sessions, and open advising hours for students.
• Coordinates hospitality and logistical needs for events by arranging food and hospitality services, room reservations, parking passes, campus tours, and other services related to successful outcomes and events.

Clerical and Administrative Support specific for Specific Program Areas:

• Provides clerical and administrative support for Specific Program Areas, including but not limited to assisting with Visiting Scholars Program and the Professors Across Borders Grant.

Other Classification-Related Duties as assigned

Minimum Qualifications:

• High School diploma or its equivalent
• Five (5) years of progressively responsible experience in general office clerical or secretarial work or the equivalent.

Required Qualifications:

• Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
• Thorough mastery of English grammar, punctuation, and spelling.
• Expertise in using office software packages, technology, and systems.
• Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
• Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
• Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
• Ability to effectively write and present own reports.
• Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
• Ability to use negotiation and persuasion skills to achieve results and expedite projects.
  
  

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

 

Initial salary step placement will be Step 1 ($4,367/month) for qualified candidates.

CSU Classification Salary Step Range: $4,367 - $6,362 per month (Step 1 – Step 20)

 

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Position Information:

Full-time Non-Exempt Temporary (up to one year with the possibility of further renewal)

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

           

The application deadline is: January 29, 2026

 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

 

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

 

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act